Support
Need help with Fortunara? We’re here for you.
For account issues, billing questions, technical problems, or general feedback, email us at support@fortunara.app. We aim to respond within 1–2 business days.
Common questions
Subscription and billing
Manage or cancel your subscription anytime through your iOS or Android device’s subscription settings (Settings > [your name] > Subscriptions on iOS, or Play Store > Menu > Subscriptions on Android). Fortunara does not have access to process refunds directly; refund requests go through Apple or Google depending on your platform.
Restoring a purchase
If you've reinstalled the app or switched devices, use the "Restore Purchases" button in the Account tab to restore your premium access.
Free trial
New subscribers receive a 7-day free trial on both monthly and annual plans. You won't be charged until the trial ends, and you can cancel anytime before then at no cost.
For anything else, reach out to support@fortunara.app.